September 27, 2024
Dear customers, We hope your company is in good health.
We would like to express our sincere gratitude for your continued patronage of our precision measuring instruments.
We have discovered that there is a display defect in the ID-U series digital indicators that we manufacture and sell.
We would like to inform our customers of the inconvenience this may cause and apologize for any inconvenience this may cause to our customers.
We apologize for any concern and inconvenience this may cause to our customers.
We will continue to work on further improving our quality, so we appreciate your continued support.
Sincerely yours
Notes
Affected Products
Digital Indicator ID-U Series
Code No. | MODEL | Serial No. |
575-122 | ID-U1025M | 23131372~24068029 |
575-123 | ID-U1025E | 23132632~24073613 |
Please check the serial label on the side of the product.
*Products with manufacturing numbers older than those
listed are not affected.
Defect Details
The minus sign is not displayed when displaying in inches.
However, there is no problem with displaying in millimeters. Therefore, Code No. 575-121/MODEL ID-U1025, which does not have the inch display function, is not affected.
Response
If this phenomenon occurs, please contact your nearest Mitutoyo sales office.
We will replace the product (free of charge) if necessary.